- Forgotten User ID or Password
I forgot my User ID
Please enter your email address to receive a reminder of your My Account User ID,
otherwise, please call Customer Service at (415) 551-3000 for assistance, M – F 8am – 5pm.
I forgot my password
Please enter your User ID to receive your security question:*
Please answer your My Account security question and enter your email address. When completed, you will receive an email with a temporary password.
Enter your security question answer:*
Enter a valid email address:*